Privacy Policy

HIPAA NOTICE OF PRIVACY PRACTICES

This notice describes how your medical information may be used and disclosed and how you can get access to your medical information. Please review this notice carefully.

Our Commitment to Your Privacy

Phoenix NP is committed to protecting the privacy of your protected health information (PHI). As a telehealth provider, we utilize secure, HIPAA-compliant technology to provide care. This Notice describes our legal duties and privacy practices regarding your PHI.

How We May Use and Disclose Your Protected Health Information (PHI)

The following sections describe different ways that we may use and disclose your information.

Treatment: We may use your PHI to provide you with medical treatment or services. We may disclose PHI to other doctors, nurses, technicians, health insurance providers, or other personnel who are involved in taking care of you. As a telehealth clinic, this may include sharing information via secure electronic platforms, such as information required to send electronic prescriptions to pharmacies.
Payment: Because we are a direct pay/private pay clinic, we typically do not disclose your PHI to health insurance plans for payment. However, we may use and disclose your PHI to bill you directly for services or to process credit card payments through our secure merchant processors. If at any time we do work with or bill health insurance plans, then we may share PHI about you to bill and receive payment from those health insurance providers.
Health Care Operations: We may use and disclose PHI for our internal operations, such as quality assessment, improvement activities, and evaluating the performance of our staff.
Business Associates: We may contract with third-party "Business Associates" to perform functions on our behalf (e.g., electronic health record providers, telehealth platform hosts, or billing services). We have written agreements with these associates to ensure they protect your PHI.
Appointment Reminders: We may contact you via email, text, or phone to remind you of appointments. Please be aware that standard email and text may not be fully secure unless otherwise specified.
Others Involved in Your Care: Unless you object, we may disclose to a member of your family, a relative, or a close friend, PHI directly relevant to that person’s involvement with your care or payment related to your care.

Special Circumstances and Legally Permitted Disclosures

We may disclose PHI without your authorization in the following situations:

To Prevent a Serious Threat to Health or Safety: When necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person.
Public Health Activities: For reporting disease, injury, or vital statistics, and for reporting child or elder abuse/neglect as required by Arizona law.
Law Enforcement & Subpoenas: In response to a court order, subpoena, warrant, or other lawful process.
As Required by Law: We will disclose PHI when required by federal, state, or local law.

Your Rights Regarding Your PHI

You have the following rights regarding the health information we maintain about you:

Right to Inspect and Copy: You have the right to inspect and obtain an electronic or paper copy of your medical records.
Right to Amend: If you feel that the PHI we have is incorrect or incomplete, you may ask us to amend the information.
Right to an Accounting of Disclosures: You have the right to request a list of certain disclosures we have made of your PHI for purposes other than treatment, payment, or healthcare operations.
Right to Request Restrictions: You have the right to request a restriction on the PHI we use or disclose for treatment, payment, or healthcare operations. Note: Because you pay for services out-of-pocket in full, we must honor your request to restrict disclosures of PHI to a health plan for the purpose of payment or healthcare operations.
Right to Confidential Communications: You have the right to request that we communicate with you in a certain way (e.g., only via a specific email or phone number).
Right to a Paper Copy of This Notice: You may ask for a copy of this notice at any time.

Breach Notification

We are required by law to notify you without unreasonable delay, and in no case later than 60 days, following the discovery of a "breach" of your unsecured PHI.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the U.S. Department of Health and Human Services. You will not be penalized for filing a complaint.

To file a complaint with us, contact:

Our Company's Contact/Privacy Officer: Jenny Vu

Mailing Address: 1801 E Camelback Rd Ste 102 #1278, Phoenix, AZ 85016

Phone Number: (480) 382-0176

Email: info@phoenixnptelehealth.com

You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.

Changes to This Notice

We reserve the right to change this notice. We will post the current notice on our website with the effective date.

This Notice Privacy Practices was most recently updated on January 3, 2026.

We are required by law to maintain the privacy of and provide individuals with this notice of our legal duties and privacy practices with respect to protected health information. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

Phoenix NP Telehealth